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Parent FAQ

Common questions from parents of UConn students

For your convenience, we have compiled a list of frequently asked questions for parents. Click on a question to see the answer. If you cannot find the information you are looking for, feel free to use our live help service or try sending an e-mail to huskytech@uconn.edu.

Basic Technology

-Who provides technology support to students on campus?

Although HuskyTech is the principle support group for on-campus students, there are other organizations that might be of assistance to you. These groups include:

  • University Information Technology Services - UITS maintains UConn's wired and wireless networs. They are responsible for creating and enforcing all of the IT policies on campus. UITS also supports students and faculty members with NetID and Peoplesoft account issues.
  • Learning Resource Center - The LRC offers students guidance and training with a wide range of software and applications. They provide hands-on aid with a Microsoft Office, Adobe Photoshop, simple webpage design, and HuskyCT or Huskymail. Learn more about the LRC at www.lrc.uconn.edu.
  • Co-Op Technology - Offers vendor-certified support for computers for computers purchased at the Co-Op. They also offer hardware for a free basis for computers purchased elsewhere or for out-of-warranty machines. For more information, visit their website.
-Is theft common and how can I secure a computer from theft?

Theft is not as common as people believe at UConn, however laptops are a easy target especially when unsupervised. We find that this becomes more a crime of opportunity, so please emphasize to your student that they should always keep their room locked, and not to leave their computer in a bag when they have to check those at the dining halls.

To take preventative measures, get the Mac address of the computer before you come on campus. Instructions on this can be found in our knowledgebase. This 12 digit number will be the best way of tracking the computer if it is used on the UConn Network by someone else.

You can also buy a laptop lock through the UConn Co-Op (or other retailers) or purchase a LoJack tracking system for added security.

If your computer is stolen, please notify the UConn police (860-486-4800)

-What types of network policies should I warn my students about?

Our network violations section covers the four main policies that are set for the use of the UConn network:

The terms of use set forth by UITS are included on each of these pages on the right hand side.

Computer

-Does my student's school and/or major have a determined computer requirement?

UConn does not have any specific requirements for computers. However, some schools require that you lease one of their computers during your junior year. If you are in the School of Business or Neag School of Education, you might need to participate in one of these programs. Check the school website for more specific up-to-date information.

-Can I buy a computer through UConn?

The UConn Co-op sells Apple, Dell, and Sony computers which are sold at very competitive educational prices. If you visit their website (link) or visit the store you can be provided with more information.

UConn also has a partnership with Dell and Apple (if you want to order directly) to receive computers at a discounted price. More information can be found on the Co-Op’s website

-Should I get my student a Laptop or Desktop?

Both laptop and desktop computers are very similar, as far as quality. Generally speaking the decision comes down to person preference. Here are some Pros and Cons for each type:

  • Desktop - Desktop computers are often less expensive, are less prone to theft/loss, have widely-available replacement parts and are easy to upgrade. However, Desktops are bulky, not portable, require a lot of cables, and use more electricity.
  • Laptop - Laptops free up desk space, are compact and portable, require fewer wires, and use less electricity than desktop computers. However, laptops are more expensive, are more prone to theft and loss, can be easily damaged, and are often difficult to upgrade.
-Should I get my student a PC or Mac?

Both Windows and Mac computers are very similar, as far as quality. Generally speaking the decision comes down to person preference. Here are some Pros and Cons for each type:

  • Windows - Windows is the most common operating system and therefore has the most software. While it is easy to upgrade and repair, it is also more susceptible to viruses. Windows-based machines also tend to be less expansive than their Mac counterparts.
  • Mac - Mac OS-based systems tend to be stable and consistent with fewer viruses. However, they tend to cost more than Windows-based machines.
-What are the recommended system specifications?

PC Recommended System Hardware

  • Operating System - Windows XP SP2 / Windows Vista
  • Processor Speed - 3.0 GHz Single / 1.8 GHz Dual Core or better
  • RAM - 1 GB (2GB preferred for Windows Vista)
  • Drives - CD-ROM, DVD-ROM
  • Networking  - Ethernet
  • Cables - Cat 5 Ethernet Cable (Recommend 15 feet)

Mac Recommended System Hardware

  • Operating System - Mac OS X 10.4 (Tiger) or better
  • Processor Speed - 1.8 GHz G5 PowerPC / 1.83 GHz Intel Core 2 Dual
  • RAM - 1 GB (2GB preferred)
  • Drives - CD-ROM, DVD-ROM
  • Networking  - Ethernet
  • Cables - Cat 5 Ethernet Cable (Recommend 15 feet)
-What kind of software should my student have on his computer?

We suggest the following software for Windows:

Internet

-Is the campus fully wireless?

The campus is not fully wireless, however In addition to wired network access, the University has now provided wireless internet in the study lounges of all Residential Halls. Shippee and Buckley are the only residential halls, where wireless internet is available throughout the entire building.
Wireless is also available in various academic and multi-purpose areas around campus. These locations include the Student Union, MSB, Gampel Pavilion, and the UConn Co-op. (For a full list, please refer to this website)

-How does my student connect to the internet at UConn?

A high-speed Internet connection is included in the cost of tuition.  All residence hall rooms have Ethernet connections. Some residence hall rooms have only one Ethernet jack so a splitter wired for the UConn campus will be required.

As long as all settings and security issues are taken care of when a student arrives all they will need to do is plug their Ethernet cable into the wall jack and they will be directed to the registration page when they go to their web browser. They will have to agree to all the university network policies. After registering with their NetID they are all set!

-Can my student use a router or game console (PS 2/3, Xbox, Wii, or TiVo) on the network?

Students are allowed to extend their network using a router. However they must first Self Register their device before they connect it to the network. They can go to the SelfReg website to find out what they will need to register it.

Game consoles are also allowed to be hooked up to the network however they must also be self registered. Follow the same procedures for these devices.

Accessories

-Do I need to bring a printer for my student?

We recommend that you bring a low-end (function over form in this case) printer for schoolwork. You will find that having an inexpensive printer is far more convenient than walking to the library in the cold to print an essay. We promise.

-What tech equipment should I bring to campus for my student?

  • 25’ Cat5 ethernet cable - required to register and connect to the UConn network
  • Operating System CDs - useful if you need to reinstall software
  • USB flash drive or external hard drive - for data backup and mobility
  • Laptop lock - for security

Technical Help

This FAQ does not go over any steps to remedy technical problems. If you are looking for assistance to any of the following problems, follow the links for troubleshooting tips in our knowledgebase: